At Neko-Poi, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase products, or interact with our services. By using Neko-Poi.com, you agree to the terms outlined in this policy.
Please read the following information carefully to understand how we handle your personal data and the rights you have in relation to that data.
1. Information We Collect
We may collect the following types of personal information from you when you use our website:
- Personal Information: This includes details such as your name, email address, phone number, shipping and billing address, and payment information, which we collect when you make a purchase, contact us, or subscribe to our newsletter.
- Non-Personal Information: This includes data automatically collected through cookies and tracking technologies, such as your IP address, browser type, device type, and usage data.
- Payment Information: When making a purchase, we may collect payment details (credit card numbers, etc.), but all payment transactions are processed securely by third-party payment processors.
2. How We Use Your Information
We use your information for several purposes, including:
- To process and fulfill orders, including shipping and billing.
- To send you updates, promotional content (if you subscribe), or customer service-related communications.
- To improve our website and services based on user behavior and feedback.
- To ensure legal compliance, protect against fraud, and safeguard our users’ interests.
3. How We Protect Your Information
We take appropriate technical and organizational measures to safeguard your personal information. This includes encryption, firewalls, and secure server connections to prevent unauthorized access or disclosure of your data. However, no data transmission method over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- With Service Providers: We share your data with third-party service providers who help us with website hosting, payment processing, shipping, and customer service.
- For Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or to protect the rights, safety, or property of Neko-Poi or others.
5. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website, personalize content, and analyze traffic. Cookies are small text files stored on your device. You can manage cookie preferences via your browser settings, but disabling cookies may affect the functionality of certain website features.
6. Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before sharing any personal information.
7. CCPA (California Consumer Privacy Act) Rights
If you are a resident of California, USA, you have certain rights under the California Consumer Privacy Act (CCPA):
- Right to Access: You can request to know what personal data we have collected about you.
- Right to Delete: You can request the deletion of your personal data that we have collected.
- Right to Opt-Out: You can opt-out of the sale of your personal data (if applicable).
- Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.
To exercise these rights, please contact us at [email protected]
8. GDPR (General Data Protection Regulation) Rights
If you are a resident of the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request correction of any inaccuracies in your personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
- Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
- Right to Data Portability: You can request a copy of your data in a structured, commonly used format to transfer it to another organization.
- Right to Object: You can object to the processing of your personal data, especially in cases where processing is based on legitimate interests.
If you wish to exercise any of these rights, please contact us at [email protected].
We will respond to your request within the timeframe required by law.
9. Your Data Protection Rights
In addition to the rights under CCPA and GDPR, you have the following general data protection rights:
- Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
- Right to Object: You can object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us via email at [email protected]. We are committed to protecting your privacy and will respond to your request promptly.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
11. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please check this page periodically to stay informed about how we are protecting your data.